Refund Policy

Refund Policy for Online Purchases

Please Choose Carefully. We do not normally give refunds if you simply change your mind.

Under the Trade Practices Act 1974 you may seek a credit, exchange or refund if goods:

are or become faulty through no fault of your own
are not fit for a stated purpose or a purpose you made known to our sales staff
don't match our description
have defects that were not obvious or we did not bring to your attention.

Please note that customers will be responsible for paying the return shipping costs. If goods are being exchanged, Imagine If will send the replacement goods free-of-charge.